FAQ

FAQs

1. What types of products do you sell at Neko Nest?
At Neko Nest, we offer a wide range of anime merchandise, including action figures and collectibles. We carefully curate our selection to ensure that we provide high-quality and authentic items that fans will love.

2. How can I place an order?
Placing an order is easy! Simply browse our online store, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your order. You’ll receive a confirmation email with your order details once it’s processed.

3. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details or contact our customer service team for specific inquiries.

4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our courier’s website. If you have any issues or need assistance, feel free to reach out to our customer service team.

5. What is your return and exchange policy?
We accept returns and exchanges within 60 days of purchase, provided the items are in their original condition and packaging. To initiate a return or exchange, please contact our customer service team for instructions. Note that some items, such as custom or clearance products, may be excluded from returns.

6. Are your products authentic and officially licensed?
Yes, we take great care to ensure that all products sold at Neko Nest are authentic and officially licensed. We source our merchandise from reputable suppliers to guarantee the quality and authenticity of every item.

7. Can I pre-order items that are not yet released?
Absolutely! We offer pre-orders for select items that are not yet available. When you pre-order, you’ll receive the item as soon as it’s released. Please check the product page for estimated release dates and pre-order details.

8. How do I contact customer service?
You can reach our customer service team via email at support@nekonest.com or through our contact form on the website. We’re here to assist you with any questions or concerns you may have, and we strive to respond as quickly as possible.

9. Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.

10. Can I cancel or modify my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely shipping. If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

 

If you have any other questions or need further assistance, don’t hesitate to reach out to us. We’re here to help and make your shopping experience at Neko Nest as enjoyable as possible!